FAQs

Yes of course, we have two main options for this:

If you choose our beePro service, our fantastic team can attend your event with our Apple iPad bidding tablets connected to our dedicated auction Wi-Fi. Guests can register, view, and bid for items without having to leave their tables, and watch their bids flash up on the leaderboards.

If you would like to run your event totally online yourself (in venues with good Wi-Fi or phone signal), you can choose our beeFree service. When you include 10 or more exciting buzz items in your auction, this service is free of charge, and we will provide you with QR codes to use at your live event so that bidders can easily access the auction on their phones.

If you are interested in running a silent auction alongside a live event, please contact the team at support@jumblebee.co.uk for further details.

2.5% +VAT of the total ticket sales

The fee for an online auction is 5% +VAT of the total winning bids.

There are three different ways to manage payments from buyers or winning bidders:

The first option is that jumblebee collects payment for you. This means that at the conclusion of your auction, all your winners will receive an email that includes a payment link, and they can pay through our payment provider Stripe. The card fees are 2.4% + 20p per transaction, and all auction winners are given the option to donate this fee back to your cause. Funds are held in an FCA regulated client account and transferred across to your nominated bank account when all payments have been collected.

The second option would be to collect payment yourself, directly, via Bank Transfer or otherwise. The winners at the end of your auction will still receive a winner’s email, which can be edited to include the details where they can send their money and a request for a specific reference on the payment, to help you keep track so that you know which prizes can be released.

The third option is to collect via PayPal. Simply enter the email associated with the PayPal account you wish to collect the money in, and, at the conclusion of your auction, your winning bidder email will include a PayPal payment link. PayPal also has associated transaction costs, which can be found online.

To be able to hold a prize draw on jumblebee, you will need to set up a ticket shop first (see above details), then contact support@jumblebee.co.uk for guidance.

Scroll down to “Tickets” on the jumblebee homepage and click on ‘Get started‘.

Simply click on the beeClassic ‘Set up now’ button on the jumblebee homepage and follow the instructions – it takes less than 5 minutes! Once you have set up your auction page you will receive a welcome email from one of our team members with a list of helpful tips to ensure the success of your auction.

If you are happy for us to promote your auction via our ‘Featured auctions’ section or on social media, make sure to set your auction to ‘Public’ and tag us in your posts!

Absolutely! We never charge anything for donations, and if you would like to add a donate button to your page, please contact us at support@jumblebee.co.uk

You can jazz up your auction by going to ‘Auction Theme’ in the ‘Account Settings’ dropdown menu. Alternatively, feel free to contact us at support@jumblebee.co.uk and our team will be happy to assist you in theming your page.

Click on ‘Account settings’ then ‘Reset Auction Dates’. This will apply to any current auction items, as well as items added in the future.

Absolutely! To get back to the setup menu, go to ‘Account Settings’ and select ‘Edit this Auction’.

This will allow you to change any information you entered during setup.

Don’t worry if you entered your nominated bank details and they have disappeared once you have pressed save, this is an intentional security measure. They are sent immediately to our accounts team and stored securely.

If you are collecting payments through jumblebee, you will be able to see a record of payments made under ‘Account Settings’ and ‘My Auction Items’. The owner of the auction page will also receive email notifications as items are paid for.

Tip: If you have opted for a Direct Payment then the text that the winner/s receive won’t include a link; you will need to edit the email to include payment instructions.

It is rare, but in this case, you can offer the item to the underbidder. To see who that is, go to ‘Account Settings’ and select ‘My Auction Items’. You will see a list of all your items, scroll to the item in question and "Bid history" on the right-hand side.

All the names and email addresses of people who have placed a bid will be displayed. Contact the next bidder down, if they agree to take the item, you can delete the non-payer's bid, go back to ‘My Auction Items’ and select ‘Resend Winners Email’ on the right-hand side.

We do! If jumblebee is collecting payment, we have an automatic chasing system that sends out reminders for any unpaid auction items once a day for a total of 3 days after the initial winning bidder email has been sent out. Reminders are sent out via text and email. This function can be disabled if preferred.

2.4% plus 20p per transaction for UK cards or 3% plus 20p for AMEX or for cards based outside of the EEA. We give all auction winners the option to donate this fee to reduce card transaction costs for the beneficiary.

If you are collecting payments through jumblebee, you will be able to see a record of payments made under ‘Account Settings’ and ‘My Auction Items’. The owner of the auction page will also receive email notifications as items are paid for.

Tip: If you have opted for a Direct Payment then the text that the winner/s receive won’t include a link; you will need to edit the email to include payment instructions.

It is rare, but in this case, you can offer the item to the underbidder. To see who that is, go to ‘Account Settings’ and select ‘My Auction Items’. You will see a list of all your items, scroll to the item in question and "Bid history" on the right-hand side.

All the names and email addresses of people who have placed a bid will be displayed. Contact the next bidder down, if they agree to take the item, you can delete the non-payer's bid, go back to ‘My Auction Items’ and select ‘Resend Winners Email’ on the right-hand side.

We do! If jumblebee is collecting payment, we have an automatic chasing system that sends out reminders for any unpaid auction items once a day for a total of 3 days after the initial winning bidder email has been sent out. Reminders are sent out via text and email. This function can be disabled if preferred.

2.4% plus 20p per transaction for UK cards or 3% plus 20p for AMEX or for cards based outside of the EEA. We give all auction winners the option to donate this fee to reduce card transaction costs for the beneficiary.

jumblebee is a self-policing site. Every user agrees to the jumblebee Terms and Conditions on registering, and these terms include a clear policy on what is non-allowable content. Every posting carries the name of the registered user alongside the posting, together with a “report item” link. jumblebee will remove inappropriate content that has been reported. jumblebee will also browse the site on a continuous basis and will remove any inappropriate content that it finds, but this is not an exhaustive process and there is an emphasis on users in the local community to report any inappropriate content.

The only contact you may receive will be:

1. Contact from buyers if you are selling an item
2. Contact from respondents to a notice-board message you have posted
3. Ticket or shop receipts if you have purchased an item
4. Successful or outbid notices if you participate in a silent auction
5. Occasional informational contact from jumblebee

No, our privacy policy does not allow this, please see our privacy policy.